Earpiece Remake Policy

We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:

 

  • An earpiece we sent out is lost in the mail
  • We made a manufacturing error
  • An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback.

No-charge remakes are not available under the following circumstances:

 

  • Incorrect information is supplied on the order form
  • Feedback or fit problems arise after 90 days
  • The earpiece is lost
  • Occlusion

If a style or material change is requested on a remake, a bench fee will be charged.

Note: Shipping charges apply on all remakes.