Ordering Help

Earpiece Orders

An in-house “rush service” is available for an additional fee. Standard shipping is FREE via First Class mail unless another shipping method is chosen. We supply First Class mailing boxes and labels for your use, free of charge.


Note: Our postage paid labels are for mailing earpiece orders only. Please do not use these labels unless you are sending an earpiece order using a standard impression box.


If you need your order faster than First Class, expedited shipping services are available through FedEx, UPS, or Priority Mail. These services are offered at discounted rates available to Westone. If you send us impressions via FedEx, UPS, or Priority Mail, please specify on your order form the return shipping method for the finished product. If no method is specified, we will return the order to you via the same method we received it and charge your account accordingly.


Earpiece Remake Policy

We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:

  • We made a manufacturing error
  • An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback

No-charge remakes are not available under the following circumstances:

  • Incorrect information is supplied on the order form
  • Feedback or fit problems arise after 90 days from the original invoice date
  • The earpiece is lost or mishandled
  • The earpiece was lost in the mail
  • A new style is needed due to a change in the hearing instrument
  • Decision to fit the other ear is made
  • Patient has pulled out tubes resulting in a torn mold
  • Occlusion
  • Vent change
  • Color change

If a color, style or material change is requested on a remake, a bench fee will be charged.

Note: Shipping charges apply on all remakes.

Earpiece Shipping* One Way Round Trip
United States Postal Service $0 $0
Priority Overnight (10:30 AM) $19.00 $38.00
Standard Overnight (3:00 PM) $16.25 $32.50
2-Day (4:30 PM) $11.00 $22.00
3-Day (4:30 PM) $9.50 $19.00

Note: All earpiece shipments made to a residential address will be billed an additional $5.20 more than corresponding commercial rates.


Supply Orders

Orders received during normal business hours will generally be shipped the following business day. Rush orders received before 3:00 p.m. Mountain Time will be shipped the same day. Rush orders received after 3:00 p.m. Mountain Time will be shipped the following business day.


Shipping and Handling
Unless a specific shipping method is requested, we will ship all supplies via FedEx Ground or UPS Ground. All supplies are shipped F.O.B. Colorado Springs, CO. The postal service is used only when no other means of delivery is available.


  1. Estimated delivery dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery times.
  2. Some items require a signature for delivery.
  3. For shipping related questions, please contact customer service at 1-800-525-5071


Freight Charges
Standard freight charges are based on the dollar value of your order. Some particularly heavy items may require additional freight charges.


Back-Ordered Items
Westone reserves the right to partially ship orders, please specify if your order has to ship complete. Back-ordered items, if any, will be shipped as soon as they become available. Back-ordered items will not be billed to your account until they are shipped.


Special Requests
Need something that isn’t in this catalog? Call us and let us know what you are looking for. Many of the earpiece styles and new supply items in this catalog are a direct result of requests from our customers.

 Rates Effective March 2, 2020

Supplies Shipping* Ground S&H
$0 - $100 $12.00
$100.01 - $200.00 $13.00
$200.01 - $300.00 $15.00
$300.01 - $400.00 $16.00
$400.01 - $500.00 $17.00
$500.01 - $700.00 $18.00
Over $700.00 $20.00

*Supply shipping rates are for the contiguous United States only and are subject to change without notice. All supply shipments made to a residential address will be billed an additional $5.20 more than the corresponding commercial rates.