Ordering Help

Earpiece Orders

An in-house "rush service" is available for an additional fee. Standard shipping is via First Class mail unless another shipping method is chosen. We supply First Class mailing boxes and labels for your use, free of charge.


Note: Our postage paid labels are for mailing earpiece orders only. Please do not use these labels unless you are sending an earpiece order using a standard impression box.


If you need your order faster than First Class mail, expedited services are available through FedEx, UPS or Priority Mail. These services are offered at the discounted rates available to Westone. If you send us impressions via FedEx, UPS or Priority Mail, please specify on your order form the return shipping method for the finished product. If no method is specified we will return the order to you via the same method we received and charge your account accordingly.


Earpiece Remake Policy
We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:

  • An earpiece we sent out is lost in the mail.
  • We made a manufacturing error.
  • An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback.

No-charge remakes are not available under the following circumstances:

  1. Incorrect information is supplied on the order form.
  2. Feedback or fit problems arise after 90 days.
  3. The earpiece is lost.
  4. Occlusion.

If a style or material change is requested on a remake, a bench fee will be charged.

Note: Shipping charges apply on all remakes.

Earpiece Shipping* One Way Round Trip
United States Postal Service Free Free
Priority Overnight (10:30 AM) $19.00 $38.00
Standard Overnight (3:00 PM) $16.25 $32.50
2-Day (10:30 AM) $14.00 $28.00
2-Day (4:30 PM) $11.00 $22.00
3-Day (4:30 PM) $9.50 $19.00

*Rates are for the contiguous United States only.
Prices and products subject to change without notice. Payable in U.S. funds only.


Supply Orders

Orders received during normal business hours will generally be shipped the following business day. Rush orders received before 3:00 p.m. Mountain Time will be shipped the same day. Rush orders received after 3:00 p.m. Mountain Time will be shipped the following business day.

Placing Your Order

  1. Shop online westone.com
  2. Order by phone 1-800-525-5071
  3. Fax 1-800-736-9576.


Shipping and Handling
Unless a specific shipping method is requested, we will ship all supplies via FedEx Ground or UPS Ground. All supplies are shipped F.O.B. Colorado Springs, CO. Because we cannot trace United States Postal Service shipments, the postal service is used only when specifically requested or when no other delivery means is available.


  1. Estimated delivery dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery times.
  2. Some items require a signature for delivery.
  3. For shipping related questions, please contact customer service at 1-800-525-5071


Freight Charges
Standard freight charges are based on the dollar value of your order (see chart on page 135). Some particularly heavy items may require additional freight charges.


Back-Ordered Items
Westone reserves the right to partially ship orders, please specify if order has to ship complete. Backordered items, if any, will be shipped as soon as they become available. Back-ordered items will not be billed to your account until they are shipped.


Special Requests
Need something that isn’t in this catalog? Call us and let us know what you are looking for. Many of the earpiece styles and new supply items in this catalog are a direct result of requests from our customers.

Note: All shipments made to a residential address will be billed $3.00 more than the corresponding commercial rates shown in the Supplies Shipping Information chart.


Supplies Shipping* Ground S&H
$0 - $100 $12.00
$100.01 - $200.00 $13.00
$200.01 - $300.00 $15.00
$300.01 - $400.00 $16.00
$400.01 - $500.00 $17.00
$500.01 - $700.00 $18.00
Over $700.00 $20.00

*Rates are for the contiguous United States only.
Prices and products subject to change without notice. Payable in U.S. funds only.