Ordering Information

Earpiece Orders

Average turnaround time is two to four days from the time we receive your order. An in-house “rush service” (earpiece made the same day order is received) is available for an additional fee. Standard shipping is via First Class mail unless another shipping method is chosen. A charge for First Class postage will appear on your invoice. We supply First Class mailing boxes and labels for your use, free of charge.

 

Note: Our postage paid labels are for mailing earpiece orders only. Please do not use these labels unless you are sending an earpiece order using a standard impression box.

 

If you need your order faster than First Class, expedited shipping services are available through FedEx®, UPS®, or Priority Mail®. These services are offered at the discounted rates available to Westone. If you send us impressions via FedEx, UPS, or Priority Mail, please specify on your order form the return shipping method for the finished product. If no method is specified, we will return the order to you via the same method we received it and charge your account accordingly.

 

An in-house "rush service" (earpiece made the same day order is received) is available for an additional fee. A 'rush service" is not necessarily made the same day. It is 24 hours from the time that it is numbered into our system. Rush order cut-off time is 2:00pm MST. Rush Orders received before 3:00pm MST will be shipped the same day. Rush orders received after 3:00pm MST will be shipped the following business day.

 

Earpiece Remake Policy
We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:

  • An earpiece we sent out is lost in the mail.
  • We made a manufacturing error.
  • An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback.

No-charge remakes are not available under the following circumstances:

  1. Incorrect information is supplied on the order form.
  2. Feedback or fit problems arise after 90 days.
  3. The earpiece is lost.
  4. Occlusion.

If a style or material change is requested on a remake, a bench fee will be charged.

Note: Shipping charges apply on all remakes.

Earpiece Shipping* One Way Round Trip
United States Postal Service Free Free
Priority Overnight (10:30 AM) $19.00 $38.00
Standard Overnight (3:00 PM) $16.25 $32.50
2-Day (10:30 AM) $14.00 $28.00
2-Day (4:30 PM) $11.00 $22.00
3-Day (4:30 PM) $9.50 $19.00

*Rates are for the contiguous United States only.
Prices and products subject to change without notice. Payable in U.S. funds only.