Ordering, Delivery, and Other Important Things

The Westone Philosophy

The Golden Rule. We treat people the way we would like to be treated. If you have a problem, we'll help you solve it. If we make a mistake, we'll correct it. Our goal is 100% customer satisfaction.

Earpiece Orders

In most cases, your orders will ship within 1-2 days of receipt. An in-house "rush service" is available for an additional $10.00 per earpiece. All finished products are returned to you via first class mail, unless another shipping method is requested.

If you need your order faster than first class mail, shipping services are available through FedEx, UPS or Postal Service Priority Mail. These services are offered at the discounted rates available to Westone. If you send us impressions via an expedited service, please specify on your order form the method you would like us to use in returning the finished product.

If no method is specified, we will return the order to you via the same method we received it and charge your account accordingly.

Please note that our postage paid labels are for mailing earpiece orders only! Please do not use these labels unless you are sending an earpiece order using a standard impression box.

Remake Policy

We will remake an earpiece for free if:

  • An earpiece we sent out is lost in the mail
  • We made an error in earpiece style, material, or acoustic modification
  • An earpiece allows feedback or does not fit properly (90 day limit). Please note that open style molds (CROS, Free Field, high-frequency molds, etc.) are not guaranteed against feedback
  • An earpiece breaks within one year due to failure of materials or workmanship

We will not remake an earpiece for free when:

  • The wrong style, color, material or acoustic modification (resulting in occlusion or frequency response problems) is ordered by the dispenser
  • Feedback or fit problems arise after 90 days
  • The earpiece is over one year old
  • The earpiece is lost

Special Requests

Need something that you can't find on the Westone website? Call us and let us know what you are looking for. Many of the earpiece styles are a direct result of requests from our customers.

Credit Terms and Policies

Our credit terms are net 30. Payment in full is due no later than the last day of the following month. At that point, unpaid invoices are considered 30 days past due. At 60 days past due, credit is suspended. Schools, medical and government facilities should ensure that their account numbers appear on payments. Please advise your accounts payable department accordingly.

Past Due Accounts

Any account placed on a "No More Credit" basis three or more times during a six-month period will be placed on a C.O.D. basis for a period of six months.

If a C.O.D. order is refused or not paid for, the customer will be charged a 15% restocking fee and placed on a cash-with-order basis.

Westone Laboratories does not accept liability arising out of the use, the misuse or inability to use any product described herein offered for sale. The user assumes all risk and liability whatsoever in connection with these products.