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2007 Customer Survey
Instructions
Dear Valued Westone Customer, I realize that you are quite busy, but I would very much appreciate if you would take a few minutes to complete this short survey. At Westone, we are constantly striving to improve everything we do, as well as the way that we do it, to ensure that you arecompletely satisfied. Your honest and thoughtful responses are extremely valuable to us. As an added incentive, all responses received by December 31, 2007 will be entered into a drawing to receive a pair of our UM2 Dual Driver True-Fit Earphones! Thank you for your assistance, Lynn
Custom Earpieces
1.
How well does the overall quality of Westone earpieces meet your expectations?
Poor
Fair
Good
Very Good
Excellent
2. As Compared to earpieces from other labs, please rate Westone earpieces on the following criteria (1-worst, 5-best):
1
2
3
4
5
Quality
Comfort
Retention
Seal and Feedback
Turnaround Time
Available Options
Finished Appearance
Service
3.
How often do you consult with us on technical earpiece matters?
Never
Daily
Weekly
Monthly
Other:
4.
What is your preferred method for placing supply orders?
Telephone
Fax
Mail
email
Online
5. Please rate our telephone support in the following areas (1-poor, 5-excellent):
Technical earpiece knowledge
Product knowledge
Friendly, efficient service
Timely resolution of issues
Overall helpfulness
Westone.com
6.
How often do you visit the new Westone.com?
Every few days
7.
Would you recommend our site to your clients for getting more information about the products?
Yes
No
8.
Have you registered and shopped our new online store?
If no, why?:
9.
Is there anything you would like to see changed or added to the site to make your experience better?
(Select three.)
Order history
Product reviews/ratings
Interactive "Ask the Expert"
Earpiece status check
Online earpiece ordering
Demonstration/training videos
10. Please rate the Westone.com online store using the following criteria (1-poor, 5-excellent):
Ease of finding items
Availability of product inform
