Higher Quality Standards to Better Serve You

We are pleased to announce that our Colorado Springs facility has been certified to the rigorous ISO 9001:2000 quality management standard. Over the last two years, we have been working to document all of our internal procedures, product specifications, design processes and just about every other business and quality process imaginable. To give you a glimpse of what is involved in achieving and maintaining ISO certification, we are required to use calibrated measuring devices, maintain inspection records, audit our processes, and maintain records of customer issue resolution, corrective actions and a host of other items. Ongoing reviews and audits will ensure that we stay on track. The results of all of these efforts feed into a management review process where we establish action plans to continually improve the quality of our products and services.

In order to achieve certification, we were independently audited (extensively we might add!) by Standards American Registrations Authority Registrar. The auditor spent a number of days at our facility reviewing documentation, interviewing employees, and auditing our records and processes. We'd like to share just a few of the auditor's comments with you:

Overall, the Westone quality management system has been very well established, documented, and implemented in accordance with the ISO 9001:2000 requirements.

The quality management team is strongly committed to carry out the required ISO clauses and continually improved the system.

The company's documentation system has been very well developed and implemented.

The production staff is very knowledgeable on their work processes.

The design and development process has been very well established.

Needless to say, we are very proud of this accomplishment.

This certification doesn't mean we are perfect, but it does mean that we are committed to ongoing improvement in our product quality and customer service. Every time we do an internal audit and a review, we learn new things that spur us on to improve. This is another reason you can count on Team Westone.

The ISO process is a reflection of our dedication to a formal quality policy. This is really the foundation of our mission at Westone, and we'd like to share it with you:

Westone is committed to providing quality products and services to enhance and protect the hearing experience of individuals, contribute to the effectiveness of hearing healthcare professionals and support innovation in the hearing healthcare industry.

Westone's policy is to meet or exceed our customer's needs, continuously improve our processes, and comply with applicable regulatory requirements.

Everyone at Westone shares the responsibility for quality and quality improvement. The Golden Rule and friendly, efficient service are the cornerstones of our business philosophy.