Request: A firefighter had been caught in a chemical fire, suffering severe burns to much of his body. He survived, but among his permanent injuries, he lost his vision and most of his fingers.

He also suffered from mild hyperacusis. The care facility where he lived was in a noisy part of a large city. Between the regular commotion of the facility and the noise of the streets outside his window, he yearned for some peace and quiet. His loss of touch and sight, however, made standard custom earplugs a difficult option. Westone was asked to help.